VLSHEETS installs in Excel on the web. Open excel.office.com, go to Home → Add-ins, choose Upload My Add-in, then upload the manifest file you download from your dashboard or the install guide at /welcome. After upload, click Open VLSHEETS on the Home ribbon and sign in with your VLSHEETS account.
Open Excel on the web at excel.office.com and create or open a workbook
Go to Home → Add-ins (or Insert → Add-ins), then choose Upload My Add-in
Download the VLSHEETS manifest from the install guide and upload the .xml file
Click Open VLSHEETS on the Home ribbon and sign in
See the full install guide on the welcome page after you sign in.
Does VLSHEETS work in desktop Excel?
Self-install is supported in Excel on the web today. Desktop Excel via the Microsoft Store is coming soon. If your company has Microsoft 365, your IT admin can deploy VLSHEETS for your organization using centralized deployment.
How do I sign in?
Click "Sign In" in the taskpane. A login window opens where you can sign in with Google or email and password. Once signed in, your session stays active across the website and Excel.
Why am I asked to log in again?
Sessions can expire after extended inactivity for security. Simply sign in again — your data and credits are unaffected.
Account & Billing
What's the difference between Free, Starter, and Professional plans?
See the comparison table below.
Plan
Credits/month
Max upload
Files per run
Vision mode
Free
25
2 MB
1
No
Starter
100
5 MB
5
No
Professional
500
10 MB
5
Yes
What is a "credit"?
1 credit = 1 page processed in standard (layout) mode. Vision mode (Professional only) uses 2 credits per page due to higher processing cost.
Do unused credits roll over?
Plan credits reset every 30 days and do not roll over. Credits purchased via add-on packs do roll over, up to a cap of 2× your monthly plan allowance.
How do I buy more credits?
Go to the Pricing page, select the credit pack add-on, and complete checkout. Purchased credits are added on top of your plan's monthly credits.
How do I upgrade or downgrade my plan?
Visit the Pricing page and select a new plan. Changes take effect after payment, and your credit balance is adjusted accordingly.
How do I cancel my subscription?
There is no self-serve cancel button yet. Email support@vl-sheet.online to cancel renewal. Your paid plan remains active until the end of the current billing period.
I was charged but my plan didn't update. What do I do?
This is usually a temporary sync delay. Wait a few minutes and refresh your dashboard. If it's still incorrect after 30 minutes, email support@vl-sheet.online with your payment reference ID.
What payment methods do you accept?
We use Razorpay, which supports major cards, UPI, net banking, and wallets.
Can I get a refund?
Refund requests are evaluated case-by-case. Contact support@vl-sheet.online with your order details.
Using the Add-in
What file types can I upload?
PDF, images (JPG/PNG), DOCX, XLSX, and CSV files are supported.
Why did my extraction fail?
Common causes:
File exceeds your plan's max upload size
File is corrupted or password-protected
Too many files uploaded at once for your plan's "files per run" limit
If the issue persists, try a smaller file or contact support@vl-sheet.online with details of the error.
What is "Vision Mode" and who can use it?
Vision Mode is available on the Professional plan. It uses AI to read documents directly as images instead of running a separate layout-analysis step first — useful for complex layouts, handwriting, or low-quality scans. It costs 2 credits per page instead of 1.
Why is my extraction taking longer than usual?
Processing time depends on file size, complexity, and current load. Higher-tier plans (Starter, Professional) get priority processing, so extractions complete faster during busy periods.
Can I edit the extracted data before it's written to my sheet?
Yes — extraction results appear in a preview before being written into your Excel table, so you can review and adjust as needed.
My credits were deducted but the extraction failed. What happens?
If an extraction fails or errors out before completion, credits are not deducted. If you believe credits were incorrectly deducted, contact support@vl-sheet.online with the approximate time of the extraction.
Account & Data
Is my data secure?
Yes. All data is transmitted over encrypted (HTTPS) connections, and access to your account data is restricted. See our Privacy Policy for full details.
Do you store my uploaded documents?
Uploaded files are processed in memory during extraction and are not persistently stored on VLSHEETS servers after the job completes. Job metadata (status, credits, pages processed) is retained in your account history.
How do I delete my account?
Go to Dashboard → Account settings, confirm your email, request a verification code, and complete deletion. You can also contact support if you need help.
Which third-party services does VLSHEETS use?
We use Google (for AI extraction and sign-in), Microsoft Azure (document analysis), Supabase (account/database), Razorpay (payments), Resend (transactional email), Vercel (hosting), and Hugging Face (processing infrastructure). Full details are in our Privacy Policy.
Still need help?
Email us at support@vl-sheet.online — Email us with as much detail as possible (screenshots, error messages, and the time the issue occurred) — this helps us resolve things faster.
